Fidelity Payment Services – Official Blog - The Fidelity Advantage
Fidelity Payment Services – Official Blog - The Fidelity Advantage
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Do Your Customers Know Who You Are?

When a customer sees a charge from a merchant they don’t recognize, there is a good chance that they will dispute the card.

For some merchants, the name that appears on customer’s statements is not the name that they operate with (a DBA) or print on receipts. When this occurs, it is important to communicate with customers and let them know which name to expect on their statements.

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