Payment Technology Integration Specialist

We are seeking a Payment Technology Integration Specialist to join our team! You should be eager to learn about our payment technology for point of sale systems and websites and assist our partners in implementing this technology toward the enhancement of their business. We are seeking an experienced, motivated individual to function as a core member of the Integration Department, leveraging business and technical skills, during the integration of new customers and partners to Fidelity’s payment processing platform. This role is perfect for someone who has work experience in technology integration, who thrives in extremely analytical, technically-oriented, roles and is a problem solver.


  • Engage with customers to ensure a smooth transition to payment processing with Fidelity’ payment technology
  • Understand the customer’s business and how they could best leverage the complete feature set of the Fidelity platform
  • Serve as a liaison between business and technical aspects of projects
  • Strategically introduce Fidelity’s complete capabilities to best support, and enhance customer business processes
  • Troubleshoot and rectify issues to ensure complete customer satisfaction
  • Rally internal resources as-needed to insure that all customer needs are being met
  • Participate with internal departments during the development and deployment of new, value-added platform features and functionalities

Required Technical and Business Skills:

  • Self-starter, possessing the enthusiasm and ability to function in a team environment
  • Outstanding communication, presentation, organization, and interpersonal skills
  • Exceptional ability to engage with customers in a consultative manner
  • Project management and organizational skills
  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally
  • Experience with Windows and Linux environments
  • Experience with APIs
  • Familiarity with basic web technologies including HTML, Java Script, and HTTPS
  • Ability to understand complex business requirements and resolve complex issues

Preferred Technical and Business Skills:

  • Prior experience as an Implementation Consultant or Professional Services Consultant
  • eCommerce knowledge and experience, including the functioning of shopping carts and eCommerce applications
  • Familiarity with Web applications
  • Understanding of SDKs
  • Experience with relational databases, including ability to write SQL queries
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