Kosherfest 2016: Merchants Speak Up

Fidelity Payment Services has been a fixture at Kosherfest, the largest annual Kosher food show, as the prime payment processor for the vast majority of the Kosher industry.  We take the opportunity to connect with our merchants face-to-face, advising them on the latest news in the payments industry and even offering them a complimentary shoe shine!

Kosherfest is also a prime opportunity to hear direct feedback from our merchant on the services that we provide.  Agents spoke to their merchants over the course of the two-day show and received a tremendous response from owners of businesses large and small.

Michael Lichter, the CEO of Culinary Depot, reflected on Fidelity’s ability to meet his needs as a growing business over the last 10 years.  Customizations and integrations with his various software and POS setups were made simple and hassle-free. According to him, his relationship with Fidelity and his agent, Moshe Landau, “gets better and better by the day.”

However, not every business starts with Fidelity as their merchant services provider. Jacob Sofer from Quality Kosher remarked on the seamless transition from his previous processor. While admitting that he pushed it off for months because he was nervous that it would be a time-consuming inconvenience, he was thrilled to find that with Fidelity the transition process was seamless.

Bagel Bites is a family-owned business which has expanded over the years and now occupies the largest booth at Kosherfest. Brothers Alon and Tomer enthusiastically expressed their appreciation for the services that Fidelity provides and their dedicated agent, Mendy Inglis.

Royal Kosher and Sprinkles, both mass manufacturers of desserts, are familiar with the importance of keeping their payment processing up and running smoothly at all times. They feel secure knowing that whenever they have a question, they can count on Fidelity and their agent, Mendy Hus, to provide an expedient answer and solutions to their concerns.

Fidelity maintains that the recipe for success is a combination of industry expertise, consistent communication with merchants, and a solution-oriented mentality.  These ingredients create a potent combination that accounts for Fidelity’s strong relationships with businesses in the kosher arena and beyond.