In part 3 of Fidelity’s Effective Chargeback Management Series, we’ll be focusing on the chargeback reason code “Credit Not Processed”

In Part 1, we gave an overview of what chargebacks are and how merchants can respond to chargebacks with the reason code, “Product or Service Not Received or Merchandise/Service Not Provided.” In the next several installments in our series, we will continue to cover some best practices for even more chargeback types. This week we’ll focus on “Cardholder Claimed Not to Participate” chargebacks.

We’re excited to announce the launch of a new series that will provide valuable information about chargebacks and how business owners can best manage them to mitigate negative outcomes. In Part 1, we’ll be giving an overview of chargebacks and focusing on one chargeback reason code in particular.