Fidelity Payment Services – Official Blog - The Fidelity Advantage
Fidelity Payment Services – Official Blog - The Fidelity Advantage
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Your 4-Step Guide to Managing Chargebacks

Chargeback management has become part and parcel of conducting business. As it becomes easier for customers to dispute charges, and with banks usually siding with customers, it is essential to take proactive and preventative measures so that illegitimate chargebacks do not cut into your bottom line.

When you receive a chargeback notification, it is not a done-deal situation. There are still some specific measures that you can take to disprove the dispute:

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B2B, In-Store, Non-Profit, Online

6 Questions to Ask When Choosing A Credit Card Processor

1.  Will they meet my particular business’ needs?

When it comes to payments, business size, industry and personal preferences create unique needs for every merchant. For example, a restaurant’s processing needs are not at all comparable to those of a school or nonprofit.  Make sure that your payment services provider is knowledgeable about and has experience in your particular field. An experienced provider will be able to advise you on the optimal setup that will lower your costs and increase your business efficiency.

A processing company and sales rep that understand your unique business needs will go a long way in creating value for your business.

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B2B, In-Store, Industry News & Alerts

A Simple Solution for PCCharge

Many merchants have recently been receiving an error message on their PCCharge account, which has stopped processing transactions. Fortunately, Fidelity has a solution that can be completed quickly and easily, without the help of an IT professional.

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In-Store

How To Back Up Your Point of Sale System

A step-by-step guide for merchants.

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B2B, In-Store, Non-Profit, Online

Finding Success in a Subscription-Based Model

Subscription commerce has recently demonstrated significant growth, as consumers have embraced the convenience and efficiency that subscriptions deliver. Companies and shareholders love it too, because it ensures repeat customers on a regular basis, without the necessity and hassle of pitching and closing a new sale each time.

Some companies will replenish customers’ supply of a particular product, such as the Dollar Shave Club. Others attempt to delight and surprise their customers with a new and unique selection, such as Birchbox. But it is not a new phenomenon; magazine companies, nonprofits, and phone companies have long found great success using the subscription billing model.

Unfortunately, it can be complicated for subscription-based companies to obtain processing for a merchant account, and even once set up the overhead cost and efforts can be staggering. Subscription services are considered “high risk” processing accounts because they present an  increased chance of chargebacks for the following three reasons:

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In-Store

Our 2016 In Review

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In-Store, Industry News & Alerts, Online

New Jersey Merchants: Your Sales Tax is About to Change

For businesses operating in New Jersey, there has been an announcement regarding a sales tax reduction.

Effective January 1, 2017, New Jersey’s sales tax rate will be reduced from 7 percent to 6.875 percent.

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In-Store, Online

Exploring Your Options for International Payments

As a merchant, you will often accept payments in a foreign currency. For example, a retail store may swipe an international card if a tourist makes a purchase, or an e-commerce site may accept orders placed by a customer from another country.

Whenever a foreign transaction occurs, there is always a surcharge. The difference lies in which party is responsible for paying that fee, and that depends on the way that the merchant account was set up.

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In-Store

Payments at the Center of the Grocery Revolution

The grocery industry is seeing some pivotal changes of late. No doubt about it, 2017 is going to be a defining year as consumers seek both convenience and speed in the shopping experience. They expect to be able to find what they’re looking for easily and to get in and out quickly.

When it comes down to it, aside from product placement and selection, payment plays a  pivotal role in providing the ideal experience consumers will come to expect.

The top innovators in the grocery industry have demonstrated that a speedy checkout process has been the key to their success.

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In-Store

We’re Calling The End of the Mag Stripe

Over the next few years, the mag stripe is likely to disappear from credit cards entirely. This is due to an influx of fraud on non-chip transactions and the security gap that swiped transactions leave, as evidenced by several massive data breaches famously affecting large corporations.

Most recently, it was discovered that Madison Square Garden had been hacked for an entire year and that perpetrators gained access to tens of thousands of credit card numbers before the problem was discovered.

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In-Store

Gas Pumps Are In the Clear for Another 3 Years

Visa announced on Thursday (Dec. 1) that the EMV liability shift for AFDs, automated fuel dispensers and pumps, is being delayed for another three years.  The deadline for merchants to upgrade to EMV technology at the pump is now October 1, 2020 instead of October 1, 2017.

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