We’re delighted to inform you that our automated Chargeback Alerts System for accounts serviced through First Data has launched! This email notification system will notify Merchants that are currently enrolled in our chargeback management portal (EIDS) of any new chargebacks or retrievals that were posted to their EIDS account the day before. Merchants who use our new system will no longer need to rely on snail mail notifications, which are often not received until days before the response is due. Considering that Visa has shortened its response time for chargebacks to 30 days, staying on top of any new chargebacks is more important than ever—and our Chargeback Alerts System will be sure to help.

To learn more, contact our Customer Service Department.

Winter has officially arrived! As the temperature drops, we want to remind merchants that storing wireless terminals like the PAX S90 in vehicles or other locations that drop below freezing can freeze the battery. This will corrupt downloaded files and results in a tampered device error.

We’re excited to offer Canadian merchants one of our most popular wireless payment terminals with our U.S. merchants: the Clover Flex!

With over $14 billion spent in the U.S. alone this past Black Friday and Cyber Monday (BFCM), it’s clear that the exponential year-by-year growth of these big spending days isn’t slowing down any time soon. But while profit margins are certainly exciting for merchants, what’s perhaps an even more amazing outcome of these two days (or more accurately, a week) is the data it reveals in terms of customer spending habits. This past Black Friday and Cyber Monday demonstrated several big trends that all fall neatly under the umbrella of omnichannel retail (a model of retail that integrates different shopping channels, i.e. in-store, online, via phone, etc.).

This past Wednesday, November 28th, Fidelity brought its exciting money booth to the Orthodox Jewish Builders Association Expo (OJBA)! The OJBA Expo is an annual event for professionals in the construction and management industries, featuring networking opportunities and an expansive floor of industry vendors. As an exhibitor at the show, Fidelity joined the ranks of countless other vendors who shared their products and services with flair from engaging booths.

This past November 13th and 14th, Fidelity had a blast at the 30th annual Kosherfest! Located at the Meadowlands Expo in Secaucus, NJ, Kosherfest brings together key decision makers, manufacturers, and distributors in the kosher food business. As the kosher food industry expands every year, it’s no surprise that this year’s Kosherfest had over 7,000 attendees and over 350 exhibitors. Journalists, restaurant owners, store owners, food bloggers, and many more in the industry walked the expansive floor to sample the latest culinary delights and network with other professionals.

Fidelity Payment Services is excited to be attending Kosherfest,  the world’s largest and most attended kosher-certified products trade show, this coming November 13th and 14th. Year after year, Fidelity eagerly awaits this amazing opportunity to connect with our many existing clients in the kosher food industry and to make even more connections.

We’re excited to announce that Elavon Canada has recently launched a new interactive customer portal, Payments Insider! Replacing the previous portal, Merchant Connect, Payments Insider is a secure and mobile-friendly platform that was designed to improve efficiency and provide easy, 24/7 access to important information.

In addition to self-service account management, quick access to statements, and reports and dashboards, Payments Insider allows you to:

• Easily review deposits and batches
• View and download online statements
• Manage the users and locations

Payments Insider is available in both English and French, and is completely free of charge. Click here to get started with Payments Insider (you can sign up even if you’re currently using Merchant Connect).

When trying to grow revenue, merchants frequently opt to invest in marketing campaigns. Yet while marketing efforts are likely to have a positive effect on sales volumes, they’re not guaranteed to change the amount that customers are actually spending per purchase. If your goal is to drive sales growth rapidly with minimal overhead costs, then implementing tactics to grow your average sale price is a great first step to take! Here’s how you can get started:

The Clover Flex is the perfect device for on-the-go payment processing, but that means it’s especially prone to wear-and-tear and losing battery power. To help merchants keep their Clover Flex payment terminals safe and ready for use, Clover has just released its Clover Flex Travel Kit, which we now carry in stock!