Whether you call it Faster Payments, Immediate Payments, Instant Payments, or Fast Money, real-time payments technology has gained a solid foothold in the payment processing world.

In Part 1, we gave an overview of what chargebacks are and how merchants can respond to chargebacks with the reason code, “Product or Service Not Received or Merchandise/Service Not Provided.” In the next several installments in our series, we will continue to cover some best practices for even more chargeback types. This week we’ll focus on “Cardholder Claimed Not to Participate” chargebacks.

Q&A With Fidelity’s Director of I.T., Aron Pollak

As a leading provider of payment processing solutions for many businesses in the tri-state area, Fidelity keeps a close watch on emerging security threats—and unfortunately, in recent months, ransomware has been attacking businesses at growing rates. In our community alone, over a dozen companies have been targeted by this malicious software that locks the victim out of their files until a ransom is paid. 

Ransomware attacks can be incredibly costly for businesses, and more often than not, businesses are left on their own to pick up the pieces (even government agencies like the FBI are unable to help). That’s why our Director of I.T., Aron Pollak, took it upon himself to volunteer his expertise—alongside a group of technicians within the I.T. community—to assist many of the victims whose businesses were brought to a complete shutdown by ransomware.

Aron sat down for a brief interview with Fidelity’s Security Manager, Zalman Miller, to share some insights into the nature of these attacks, as well as some advice on what organizations can do to protect themselves.

As contactless payments explode in popularity (purchases made with mobile wallets grew by 82% this past Black Friday as compared to 2018!), we’d like to provide you with a brief overview of how contactless payments work and what their unique advantages are.

We’re excited to announce the launch of a new series that will provide valuable information about chargebacks and how business owners can best manage them to mitigate negative outcomes. In Part 1, we’ll be giving an overview of chargebacks and focusing on one chargeback reason code in particular.

The 2019 holiday shopping season has officially begun! Learn how your business can benefit from what business insiders are predicting for Black Friday and Cyber Monday sales trends.

With card-not-present transactions growing in number and diversifying in type, it’s become even more important for merchants to maintain robust security to keep fraud at bay. Fortunately, the rollout of 3D Secure 2.0 will help with just that! Keep reading to learn more about 3D Secure technology and what’s in store for version 2.0.

As the cold days of winter come to an end and summer looms on the horizon, now’s the perfect time to take stock of your business and make fresh changes to propel your business to new heights. Tap into this atmosphere of new beginnings and set the reset button on the past several months of hibernation with these 6 easy ways to spring clean your business.

As a business owner, we hope that you’ve implemented tactics and technology to keep your digital assets secure against attacks (if not, Fidelity is here to help!). But, don’t forget to stay vigilant against threats to your personal accounts, too. Here are 5 ways you can bolster security for your bank account:

Protect Your Business From the Costs of a Potential Data Breach

Data breaches, which entail the unauthorized release of private personal data, are a growing concern for businesses across the country. And if you’re a small business, a data breach can bring particularly serious consequences: a recent survey revealed that an astounding 60% of small businesses will shutter their doors in the aftermath of a data breach.

Fidelity is proud to offer merchants the Data Protection Service Program, which provides coverage for liabilities incurred from the fallout of an actual or suspected data breach. While we truly hope that you won’t ever need to utilize the benefits of this program, should a data breach you can rest assured that your business will avoid tremendous losses.

In April of 2018, Visa introduced the Visa Claims Resolution (VCR) in order to streamline the chargeback dispute process and reduce errors. While the new process is beneficial for businesses overall, it’s important that Merchants familiarize themselves with the changes to avoid any fees or issues. In this blog post, we’ll review several ways in which Visa has changed their chargeback dispute process and how you can prepare accordingly.