Our Chargeback Alerts System is Now Live!
We’re delighted to inform you that our automated Chargeback Alerts System for accounts serviced through First Data has launched! This email notification system will notify Merchants that are currently enrolled in our chargeback management portal (EIDS) of any new chargebacks or retrievals that were posted to their EIDS account the day before. Merchants who use our new system will no longer need to rely on snail mail notifications, which are often not received until days before the response is due. Considering that Visa has shortened its response time for chargebacks to 30 days, staying on top of any new chargebacks is more important than ever—and our Chargeback Alerts System will be sure to help.
To learn more, contact our Customer Service Department.