A cashless ATM, otherwise known as point-of-banking technology, is a payment terminal that enables customers to make purchases with a debit card in the same way as they would make an ATM transaction to withdraw cash. The system was originally created as an alternative payment solution to serve high-risk businesses—such as legal medical marijuana dispensaries and certain types of “blacklist” businesses—that typically accept cash as the primary form of payment. Now, a variety of other types of businesses use this method of payment acceptance as well, including lunch trucks and vendors at farmer’s markets, for example.
In Part 1, we gave an overview of what chargebacks are and how merchants can respond to chargebacks with the reason code, “Product or Service Not Received or Merchandise/Service Not Provided.” In the next several installments in our series, we will continue to cover some best practices for even more chargeback types. This week we’ll focus on “Cardholder Claimed Not to Participate” chargebacks.
As a leading provider of payment processing solutions for many businesses in the tri-state area, Fidelity keeps a close watch on emerging security threats—and unfortunately, in recent months, ransomware has been attacking businesses at growing rates. In our community alone, over a dozen companies have been targeted by this malicious software that locks the victim out of their files until a ransom is paid.
Ransomware attacks can be incredibly costly for businesses, and more often than not, businesses are left on their own to pick up the pieces (even government agencies like the FBI are unable to help). That’s why our Director of I.T., Aron Pollak, took it upon himself to volunteer his expertise—alongside a group of technicians within the I.T. community—to assist many of the victims whose businesses were brought to a complete shutdown by ransomware.
Aron sat down for a brief interview with Fidelity’s Security Manager, Zalman Miller, to share some insights into the nature of these attacks, as well as some advice on what organizations can do to protect themselves.
As contactless payments explode in popularity (purchases made with mobile wallets grew by 82% this past Black Friday as compared to 2018!), we’d like to provide you with a brief overview of how contactless payments work and what their unique advantages are.
We’re excited to announce the launch of a new series that will provide valuable information about chargebacks and how business owners can best manage them to mitigate negative outcomes. In Part 1, we’ll be giving an overview of chargebacks and focusing on one chargeback reason code in particular.
It’s that crazy time of year when stores have Christmas decorations on display right next to the Halloween candy. It’s only October, but holiday shoppers are already on the move!
There are lots of opportunities for merchants to capitalize on the upcoming holiday season: Thanksgiving, Black Friday, Cyber Monday, Chanukkah, Christmas, Kwanzaa, and New Year’s Day are all coming within the next three months, and holiday shoppers are ready to shop. Here are some promotional ideas to help retailers get ready to take advantage of the season filled with family gatherings, festive celebrations, and gift-giving.
PhonePay is our hosted, fully automated voice solution enabling you to accept phone payments from your customers quickly and securely, day or night. When you sign up for PhonePay, you’ll receive a dedicated dial-in number for customers to make payments or donations. You can choose pre-recorded scripts or create custom scripts to guide your customers through the IVR prompts so they can enter their payment information quickly and easily.
With the help of this automated system, you can reduce overhead costs, eliminate manual labor and save time, reduce data entry errors, and improve customer satisfaction by offering additional payment methods. Plus, PhonePay is highly secured and keeps payment data out of scope for PCI compliance.